FULLEREICH (PTY) LTD – DELIVERY POLICY
 

Liability & Ownership

• All orders are shipped at the instruction of the customer.

• Risk of loss or damage transfers to the customer once the goods leave Fullereich (PTY) LTD’s premises.

• Orders are considered fulfilled once collected by the customer or the shipping company.
   

Shipping & Insurance

• Fullereich (PTY) LTD does not provide insurance for shipped goods unless requested (additional fees apply).

• We are not liable for damages or losses during transit, including but not limited to:

  • Theft, hijacking, looting, fire, or mishandling.

  • Negligence by third-party couriers.

  • Acts of God or force majeure events (e.g., natural disasters, strikes).
     

Delivery Timeframes

• Standard delivery: 3–10 working days (depending on location and product availability).

• The customer must ensure availability during this period to receive the order.

• Delays due to stock shortages or logistical issues will be communicated promptly.
   

Packaging & Special Requests

• Standard packaging is included for all orders.

• Fragile, oversized, or hazardous items may require special packaging (quoted in advance).
   

Shipping Address & Customer Responsibilities

• The customer must provide a full, accurate shipping address and contact details for the courier.

• Incorrect addresses may result in additional redelivery fees.

• If the customer arranges their own courier, Fullereich (PTY) LTD must be notified before dispatch.
   

Delivery Scope

• National shipping only (within South Africa).

• No international deliveries unless prior arrangements are made (additional fees apply).
   

Disputes & Claims

• Any visible damage or missing items must be reported within 24 hours of delivery.

• Claims must include photo evidence and a signed delivery note (if applicable).

• No refunds or replacements will be issued for losses covered under Section 2.

 

Need Help?

For delivery inquiries, contact:
           0637792307
            wimpie@fulleriech.co.za