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Terms & Conditions

FULLEREICH (PTY) LTD – TERMS AND CONDITIONS
 

General Terms

  • These terms govern all sales and services provided by Fullereich (PTY) LTD ("the Company").

  • By placing an order, the customer ("you") agrees to these terms.

  • The Company reserves the right to amend terms at any time; updated versions will be posted on our website.
     

Orders & Payment

  • Order Acceptance: Orders are binding once confirmed by the Company via email or invoice.

  • Pricing: Prices are subject to change without notice. Quoted prices are valid for 14 days unless otherwise stated.

  • Payment Terms:

    • Full payment is required before dispatch unless agreed otherwise in writing.

    • Accepted methods: EFT, credit/debit card, or other approved payment gateways.

    • Late payments may incur interest at 2% per month.
       

Delivery Policy

  • Refer to the separate Delivery Policy for shipping timelines, liabilities, and fees.

  • The Company is not liable for delays caused by couriers, customs, or force majeure events.
     

Returns & Refunds

  • Defective Goods: Return requests must be made within 7 days of delivery. Goods must be unused and in original packaging.

  • Non-Defective Returns: Subject to approval; a 15% restocking fee may apply.

  • Refunds: Processed within 14 working days after inspection and approval.
     

Warranties & Liabilities

  • Product Warranty: Specified by manufacturer; claims must include proof of purchase.

  • Limitation of Liability: The Company’s maximum liability is limited to the order value. We are not liable for:

    • Indirect, consequential, or incidental damages.

    • Misuse, unauthorized modifications, or improper installation of products.
       

Customer Responsibilities

  • Provide accurate order details (e.g., shipping address, contact information).

  • Inspect goods upon delivery and report damages within 24 hours.

  • Ensure compliance with local laws for product use (e.g., safety standards).
     

Cancellations

  • Orders may be cancelled within 24 hours of placement if not yet processed.

  • Custom or special-order items cannot be cancelled once production begins.
     

Force Majeure

  • The Company is not liable for failures due to events beyond its control (e.g., natural disasters, strikes, pandemics).
     

Governing Law

  • These terms are governed by the laws of South Africa. Disputes will be resolved in the courts of [Your Province].

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