Refund Policy

Return, Refund, and Exchange Policy for Fullereich Solar Solutions

At Fullereich Solar Solutions, we adhere to strict regulations regarding returns, refunds, and exchanges to ensure quality and customer satisfaction.

Return Examination

All returned products will undergo a thorough inspection by our sales and technical departments.
Signs of tampering or removal of warranty seals will void all warranties and policies.
Inverters and similar products will only be refunded or replaced if they have not been removed from their original packaging.
Products must have matching serial numbers on the box and the inverter to verify their authenticity and sale location.

Refunds and Replacements

Refunds or replacements for inverters are only applicable if the product remains unopened and in the original condition.
We do not tolerate any "Open Box, Faulty, or Used" (OBF) policies; exceptions may be considered on a case-by-case basis by management.
If a return is accepted, we will provide available options for exchanges or credit.

Return Process

All returns must be authorized by Fullereich (PTY) LTD.
Once approved, a credit or refund will be issued.
Customers are responsible for using their preferred courier service for returns. If our courier service is used, a shipping fee will apply.
Damaged goods must be reported within 7 working days of receipt; failure to do so will result in the item being covered under warranty instead of return.

Important Notes

No refunds or exchanges will be accepted for products that have been installed, scratched, or damaged in any way.
Warranty claims require a minimum of 7 to 30 working days for assessment or repair.